Shipping & Returns

Shipping Information

At Garden Furniture Sales, we are committed to providing you with a seamless shopping experience. Here’s everything you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: £12.95.
  • Free Shipping: Available for orders over £50, delivered within 15-25 business days via EMS.

We ship globally, excluding certain remote areas in Asia. Please note that delivery times may vary depending on your location.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process. Please review our policy below:

Eligibility for Returns & Exchanges

You may return or exchange most items within 15 days of receiving your order. To be eligible:

  • The item must be in its original condition, unused, and in the original packaging.
  • Certain items are non-returnable, including:
    • Custom-made or personalized garden furniture.
    • Items that have been assembled or used.
    • Outdoor lighting and decor items that have been installed or used.

Returns & Exchanges Process

  1. Contact Us: Send an email to [email protected] with your order number and details of the item you wish to return or exchange. Use the template provided below.
  2. Receive Instructions: Our customer service team will provide you with the return address and any additional instructions.
  3. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the item back to us using a trackable shipping service. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part.
  5. Receive Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges

If you wish to exchange an item, please indicate this in your return request. Once we receive the returned item, we will process your exchange and ship the new item to you. Shipping costs for the new item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order # [Your Order Number]

Dear Garden Furniture Sales Team,

I would like to request a return/exchange for the following item(s) from my order # [Your Order Number]:

Item Name: [Item Name]
Reason for Return/Exchange: [Reason]

Please provide me with the return address and any additional instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions about our Shipping & Returns policy, please feel free to contact us at:

  • Email: [email protected]
  • Address: Garden Furniture Sales, 29 High St, Southampton, GB SO7V 3UZ

Thank you for shopping with Garden Furniture Sales. We appreciate your business and are here to ensure you have a positive shopping experience.