Frequently Asked Questions (FAQ)
Welcome to Garden Furniture Sales! Below, you’ll find answers to some of the most common questions we receive. If you can’t find the information you’re looking for, please feel free to contact our customer service team at [email protected].
Product Questions
What types of products do you offer?
We specialize in outdoor furniture and accessories, including garden furniture, outdoor lighting, garden fencing, and more. Our products are designed to enhance your outdoor living space.
Are your products suitable for all weather conditions?
Yes, our products are designed to withstand various weather conditions. However, we recommend using protective covers during extreme weather to prolong the life of your furniture.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure your payment information is safe and secure.
Shipping & Delivery
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on the method chosen: Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days.
Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas and parts of Asia. Delivery times may vary slightly depending on your location.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not satisfied with your purchase, please refer to our Returns Policy for detailed instructions.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Account & Support
How do I create an account?
You can create an account during the checkout process or by visiting our Account Registration page.
What should I do if I forget my password?
If you forget your password, you can reset it by clicking on the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We aim to respond to all inquiries within 24 hours.
Thank you for choosing Garden Furniture Sales. We are here to help you create the outdoor space of your dreams!